No worries – in most cases, this issue can be resolved quickly with just a few simple steps. It’s best to go through the following points one by one:
-
Check device compatibility
Make sure your device supports eSIM and is not SIM-locked. -
Check the QR code and installation
Did you scan the QR code correctly? If not, you can manually enter the activation details from the email you received. Also make sure you selected the correct eSIM profile if multiple profiles are installed on your device. -
Enable data roaming
For use abroad, data roaming must be enabled for the eSIM – not for your home SIM card. -
Check network coverage
If possible, move to a different location. Sometimes the issue is simply weak or unstable network coverage. -
Verify the APN (Access Point Name)
Check that the APN is entered correctly. You’ll find the correct settings in your activation email or in your plan details. -
Restart your device
A quick restart can often resolve connection issues. -
Update your operating system
Make sure your device is running the latest software version. Outdated software can cause eSIM-related problems. -
Check activation timing
Make sure the eSIM is activated only after you arrive at your destination. Before that, only the installation should be completed.
If it still doesn’t work after these steps, just reach out to the eSIMony team. We’ll help you get connected quickly and easily.
