FAQ

Get answers to frequently asked questions about using eSIM, from setup and compatibility to managing multiple profiles and troubleshooting connection issues.
  • All
  • Before you buy
  • Compatibility
  • Installation and setup
  • Troubleshooting
  • Use and administration

Can I use my current phone number with an eSIM?

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How do I check the network coverage of my eSIM provider?

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When will I receive my eSIM?

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How many profiles can an eSIM save?

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Can I install the eSIM on multiple devices?

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When should I set up my eSIM?

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How can I get a refund?

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What to do if my eSIM is not working?

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Error message: “PDP authentication failed”

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Error message “The change to the mobile phone tariff could not be completed”

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What happens to unused data?

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What is an activation code, and where can I find it?

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Can I make calls and send text messages with my eSIMony eSIM?

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What is the network coverage of eSIM worldwide?

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Can I use my eSIM in different countries?

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Can I use an eSIM at the same time as a physical SIM card?

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How do I activate my eSIM?

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Error message: “This code is no longer valid”

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Can I have multiple eSIM profiles on one device?

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How can I optimize the download speed of my eSIM?

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I lost the QR code of my eSIM. What can I do?

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iMessage stopped working after I installed my eSIM

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Slow Internet connection

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How do I use eSIM for my smartwatch?

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