FAQ

Get answers to frequently asked questions about using eSIM, from setup and compatibility to managing multiple profiles and troubleshooting connection issues.

All
Before you buy
Compatibility
Installation and setup
Troubleshooting
Use and administration

Can I use my current phone number with an eSIM?

How do I check the network coverage of my eSIM provider?

When will I receive my eSIM?

How many profiles can an eSIM save?

Can I install the eSIM on multiple devices?

When should I set up my eSIM?

How can I get a refund?

What to do if my eSIM is not working?

Error message: “PDP authentication failed”

Error message “The change to the mobile phone tariff could not be completed”

What happens to unused data?

What is an activation code, and where can I find it?

Can I make calls and send text messages with my eSIMony eSIM?

What is the network coverage of eSIM worldwide?

Can I use my eSIM in different countries?

Can I use an eSIM at the same time as a physical SIM card?

How do I activate my eSIM?

Error message: “This code is no longer valid”

Can I have multiple eSIM profiles on one device?

How can I optimize the download speed of my eSIM?

I lost the QR code of my eSIM. What can I do?

iMessage stopped working after I installed my eSIM

Slow Internet connection

How do I use eSIM for my smartwatch?