FAQ

Get answers to frequently asked questions about using eSIM, from setup and compatibility to managing multiple profiles and troubleshooting connection issues.

All
Before you buy
Compatibility
Installation and setup
Troubleshooting
Use and administration

Can I share my eSIM data with others?

What happens to unused data?

When should I set up my eSIM?

How can I get a refund?

Error message: “PDP authentication failed”

I have not received my eSIM.

What information do I need for activation?

Which APN settings do I need for my device?

I can’t scan my QR code

Error message “Mobile tariffs from this provider cannot be added”

Error message: “This code is no longer valid”

iMessage stopped working after I installed my eSIM

How do I check the network coverage of my eSIM provider?

Can I use tethering with an eSIM?

When does the term of my data plan begin?

What to do if my eSIM is not working?

Do I need to activate data roaming on my device?

How much data volume does my eSIM include?

Which devices support eSIM?

How many profiles can an eSIM save?

Can I use my eSIM in different countries?

Can I use an eSIM abroad?

Can I keep my WhatsApp number?

How do I activate my eSIM?