We want you to be completely satisfied with your eSIM. If something doesn’t meet your expectations, you can easily request a refund.
Here’s how it works:
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Send us a short message
Simply send us a brief email with your refund request. Adding a short note about the reason is optional, but it helps us continuously improve our service. You can reach us via our contact form or directly by email at hello@esimony.com. -
Review of your request
Once we receive your message, we’ll review your case and confirm the refund. -
Refund to your original payment method
The refund will be issued automatically to the same payment method you used for your purchase. Processing usually takes 5 to 10 business days, depending on your bank or payment provider.
Need more details?
You can find all conditions in our refund policy.
If you have any questions or are unsure about anything, just get in touch — we’re happy to help.
